Kognitwin Energy Support and Service Level Agreement

Here you can find the KOGNITWIN Energy Support & Service Level Agreement.

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This KOGNITWIN Energy Support & Service Level Agreement (“SLA”) is applicable to Customers of Kongsberg Digital AS (“KDI”) who have a valid Subscription Agreement, governed by the KOGNITWIN Energy Terms of Use (“Terms of Use”), for access to KDI’s KOGNITWIN Energy Service Platform.

KDI will provide maintenance and support as described herein, to maintain the KOGNITWIN Energy Service Platform (hereinafter referred to as the “Service”) in good working order.

Capitalized terms shall have the meanings set forth in the Terms of Use, or in the section where they are first used herein.

1. Defect reporting and communication methods

Customer shall notify KDI of any defect in the Service by utilizing the Support Portal, accessible via https://dev.azure.com/kognitwinsupport, or by using the following email address: kognitwin@kdi.kongsberg.com

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