Here you can find the KOGNITWIN Energy Support & Service Level Agreement.
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KDI will provide maintenance and support as described herein, to maintain the KOGNITWIN Energy Service Platform (hereinafter referred to as the “Service”) in good working order.
Customer shall notify KDI of any defect in the Service by utilizing the Support Portal, accessible via https://dev.azure.com/kognitwinsupport, or by using the following email address: email@example.com
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