Kognitwin Energy Support and Service Level Agreement

Here you can find the KOGNITWIN Energy Support & Service Level Agreement.

For further information please contact us at mailbox-trust.

Jump to...

1. Defect reporting and communication methods  →

This KOGNITWIN Energy Support & Service Level Agreement (“SLA”) is applicable to Customers of Kongsberg Digital AS (“KDI”) who have a valid Subscription Agreement, governed by the KOGNITWIN Energy Terms of Use (“Terms of Use”), for access to KDI’s KOGNITWIN Energy Service Platform.
‍
KDI will provide maintenance and support as described herein, to maintain the KOGNITWIN Energy Service Platform (hereinafter referred to as the “Service”) in good working order.

Capitalized terms shall have the meanings set forth in the Terms of Use, or in the section where they are first used herein.

1. Defect reporting and communication methods

Customer shall notify KDI of any defect in the Service by utilizing the Support Portal, accessible via https://dev.azure.com/kognitwinsupport, or by using the following email address: kognitwin@kdi.kongsberg.com

Gather more insights by exploring more helpful resources

See how Kongsberg Digital’s deep domain expertise helps industrial organisations achieve more.

See all resources
Tomorrowshow 2023 - October 23 – 25 HoustonTomorrowshow 2023 - October 23 – 25 Houston

Join the most exciting event of the year! The Tomorrow Show is our annual user conference where you can be inspired by new ideas, learn from noteworthy industry leaders, and explore how to shape the future of industrial business.

From breakout sessions to panels and live product demonstrations, this is your chance to get exclusive insights and take advantage of more than 30 sessions packed with fresh perspectives, success stories, and opportunities to connect with industry peers from all over the world. Get a glimpse of the latest innovations, expand your knowledge, and if you’re up for it – why not take the stage?

Sign up as a speaker: Call for speakers – Kongsberg Digital (tomorrowshow.com)

Register here: Kongsberg Digital – Tomorrowshow

Tomorrowshow 2023 - October 23 – 25 HoustonTomorrowshow 2023 - October 23 – 25 Houston

Trust Center

This Trust Center outlines how Kongsberg Digital ensures the secure provision of its digital services, handles personal data and maintains compliance with laws and regulations. Here you can also access legal terms applicable to Kongsberg Digital’s cloud-based SaaS solutions.

Compliance  →

To ensure the highest quality, Kongsberg Digital follows industry best practices and certify our processes diligently.

Security  →

Explore how Kongsberg Digital develops, delivers, and manages mission critical solutions.

Privacy  →

Explore how Kongsberg Digital protects your data and private information.

Sign up to our latest news and updates

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Schedule a demo to see the benefits for yourself

Talk to an expert

Products

Industrial Work Surface

Use cases

Industry

Business function

Solution

Resources

Blogs

News

Events

Sustainability

Trust Centre

Why Kongsberg Digital

Overview

Shaping the Future of Work

Careers

Newsroom

Contact

Privacy
© 2023 Kongsberg Digital
Cookies